Welcome to the West Cables Help Center

Frequently Asked Questions

  • How can I receive immediate assistance?
  • How do I return a product?
  • Do you accept purchase orders?
  • How can I get a quote?
  • How do I track my order?
  • Do you ship internationally?
  • Do you offer local pickup?


Q: How can I receive immediate assistance?

Ans: For immediate assistance you can call us at 408-824-9378 or through chat.

Q: How do I return a product?

Ans: To return an item, please ship the item back to:

WestCables
1075 Hay Ct, 
Milpitas, CA, 95035, USA

Please enclose a copy of your order or your packing slip. Your RMA number is your order number. There is no need to call us to alert us to your return and get an RMA number.

Q: Do you accept purchase orders?

Ans: NO, we dont accept purchase orders, your order is shipped when we receive the payment in FULL

Q: How can I get a quote?

Ans: To build a quote, place all the items you want quoted in your shopping cart.  Click the "view cart" button. Quotes are valid for 30 days.

Q: How do I track my order?

Ans: To track your order you can login into your account by click "My Account" on the homepage and click order history.  Or you can click "Track Your Order" on the homepage and enter your tracking number.

Q: Do you ship internationally?

Ans: Please note: Customers are responsible for all tariffs, taxes, or duties that are assessed by the United States or the country of shipment.

Q: Do you offer local pickup?

Ans: Yes, local pickup is available in our Milpitas, California headquarter.  Simply select "Customer Pick-UP" as your shipping option.  There are no shipping charges and your order will be waiting in will call.

WestCables.com
1075 Hay Ct, 
Milpitas, CA, 95035, USA